Shipping & Delivery

Overview

This Shipping & Delivery Policy describes how Thycure Pharma (P) Limited (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from upandrun.in (the "Site") or otherwise communicate with us (collectively, the "Services"). We're committed to getting your hydration products to you quickly and safely, no matter where you are in India.

Changes to the Policy

We may update this Shipping & Delivery Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping & Delivery Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Shipping Coverage

We deliver **Pan-India** with coverage to all locations across the country. Whether you're in a bustling metro city or a remote town, we'll get your UP&RUN products delivered to your doorstep.

Delivery Timeframes

- Standard Delivery: 1-5 business days across India
- Same-Day Shipping: Available for all orders placed before 12:00 PM
- Processing Time: All orders are packed the same day they're received

Important: Orders placed after 12:00 PM will be processed and shipped the next business day.

Shipping Costs

FREE SHIPPING on all orders! 

That's right - we offer completely free shipping across India with no minimum order value required. Focus on staying hydrated, and we'll take care of getting your products to you at no extra cost.

Order Processing

- Same-Day Processing: Orders placed before 12:00 PM are packed and shipped the same day
- Cut-off Time: 12:00 PM for same-day processing
- After Hours: Orders received after 12:00 PM are processed the next business day

Tracking & Updates

Stay informed about your order:

- Real-Time Tracking: Tracking information provided for all orders
- Direct Updates: Tracking details sent directly by our logistics partner
- Multiple Channels: Updates delivered via email and/or SMS to your registered contact information

Business Hours & Shipping Schedule

- Operating Hours: 8:00 AM to 6:00 PM (Monday to Saturday)
- Shipping Days: Monday through Saturday
- Rest Day: Sunday - No shipping or processing (even we need to recharge!)

Lost or Damaged Shipments

We stand behind every delivery. If your shipment is lost or arrives damaged:

- Full Protection: We offer complete replacement or full refund
- Easy Process: Simply contact us with your order details
- Quick Resolution: We'll resolve your issue as fast as possible

Contact us immediately if you experience any shipping issues.

Questions or Concerns?

Our team is here to help with any shipping-related questions:

- Email Support: hello@upandrun.in
- WhatsApp Support: +91-7888288819
- Response Time: We aim to respond within 24 hours during business days

Important Notes

- We do not ship on Sundays - this is our rest day
- Delivery times may vary based on your location and local conditions
- During festivals or peak seasons, deliveries may take slightly longer
- We work with trusted logistics partners to ensure reliable delivery

Thank you for choosing UP&RUN for your hydration needs. We're committed to keeping you hydrated and happy!

Last updated: August 2025